Inspiring Presentations = Customer Commitment

The purpose of the project was to build the skill and impact of representative presentation and facilitation skills. It was identified that 50% of customer facing time was spent facilitating meetings and presenting to large groups. It was a critical business need to improve the impact of presentations and facilitation to increase the commitment and agreement gained from customers to use product

• Customer Requirements. As access to this group of customers is so tough (as with most customers!) the time spent in front of them is critical. The overall objective was that the representative group (approx 200) would be able to quickly and effectively build on their skills of presenting and facilitation and increase the commitments gained from the customers.

• This was to be measured pre, post and 3 months on from training

• KPI’s.
  • An increase in the impact of presentation and facilitation skills – Pre and post event as well as 3 months on
  • An increase in a number critical behaviours that contribute to the level of influence of the customer – Pre and post event as well as 3 months on
  • An increase of commitments from the customers resulting in increased sales

• Outcomes.
  • An increase of skill and behaviour of up to 100% in some the critical skill areas post event and 3 months on
    • Engaging audience
    • Confidence
    • Persuasive messages
    • Gaining commitment
  • A 4 day event that shifted mindset, skill and behaviour in the representative population
  • A marked increase in sales following this event – main brand exceeding targets
  • Follow up training to meet ongoing needs with a learning CD to support ongoing training.

Testimonial

Jenny’s passion for coaching and developing people to maximise their potential is evident in everything she does, and this project was a great of example of how she used her enthusiasm and skill to bring out the best in people.

Her planning and attention to detail ensured that everyone knew what they were trying to achieve on the course, and could clearly identify how they would apply the new skills to their role.  Jenny’s constant questioning – “What are trying to achieve here?” focussed and motivated her training team to deliver a polished and energising training meeting – and the measured outcome in behaviour and performance is evident in the post training assessment.  More than anything the meeting was fun, a key priority for Jenny in any training or coaching that Jenny delivers. An inspiration to work with.